Data Deletion

Disconnect a social account in ProdSocial

• Sign in and open Channels for the brand or AI influencer.
• Click Disconnect next to the account.

This immediately deletes the account’s stored access token, ID, name and profile picture. Posts already published stay on the platform. Delete them there if you no longer want them.

Remove ProdSocial from Facebook or Instagram

• On Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites).
• Find ProdSocial, select it and click Remove.
• On Instagram, go to Settings → Website permissions → Apps and websites and remove ProdSocial.

Once removed, ProdSocial can no longer post to your Pages or Instagram accounts. The tokens we stored stop working right away, and you can delete them from ProdSocial as described above or by asking us.

Delete all your data

To delete your ProdSocial account and every piece of data linked to it, including brands, posts, images, AI influencers, team memberships and connected accounts, email support@prodsocial.com with the subject “Data deletion request” from the email address on your account. If you only used Facebook Login and don’t have an account email, include the name of the Facebook Page or Instagram account you connected.

We will confirm by email, then delete the data within 30 days. We may keep a minimal record that the request was completed, and anything we are legally required to retain.

Questions

See our Privacy Policy for more on how we handle data, or email support@prodsocial.com.